We at 111 Chemist are committed to delivering innovative patient care. You are at the heart of what we do. We are friendly, dedicated and always happy to help. If there is something you are not happy about, we would like to know. Any feedback is related to the team and we can use this feedback to improve our services.
If you have a complaint, we would like to hear about it. In the first instance, you can directly contact our superintendent pharmacist in who has procedures in place to investigate incidents.
Please write to: Superintendent Pharmacist, 111Chemist, 136 Carlyon Avenue, South Harrow, Middlesex, HA2 8SW
Phone: 020 8869 0694
Email: info@111chemist.co.uk
We aim to acknowledge all formal written complaints within three working days of receiving them and to respond within five working days of receipt.
If you are not satisfied with how we have dealt with your complaint, you can contact our regulator, the General Pharmaceutical Council by submitting an online form: www.pharmacyregulation.org/contact-us/ or calling 020 3365 3400.
What laws apply and what rights do you have to make a complaint?
These Terms are governed by the laws of England and Wales and any dispute, question or remedy shall be determined exclusively by the courts of England and Wales. These Terms are only available in the English language. If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply. If you wish to make a complaint, you can contact us as set out below and you can also contact NHS England to make a complaint about our service and/or the General Pharmaceutical Council – which acts as the regulator of all pharmacies in England.
How can you contact us?
Please write to: Superintendent Pharmacist, 111Chemist, 136 Carlyon Avenue, South Harrow, Middlesex, HA2 8SW
Phone: 020 8869 0694
Email: info@111chemist.co.uk