Delivery and Returns

//Delivery and Returns Information

Dispatch times, delivery costs & returns procedure

Delivery

 

Access to our pharmacy premises is strictly prohibited in line with NHS regulations. The delivery of NHS prescriptions are free of charge.
Your medications will be delivered by Royal Mail to your preferred UK address. Most of the medicine will be delivered in a letterbox friendly package, with a 48 hours delivery with online tracking.

The delivery of refrigerated medicinal products and controlled medicines will require a signature.

We will text you when it is ready for dispatch and Royal Mail will inform you about the time of its arrival. Repeat prescriptions can be requested through your GP surgery or directly through us.
We aim to deliver your medications within 7 days of your request. A small charge will incur for delivery of private prescriptions and items purchased from our pharmacy shop.

 

Delivery Prices

 

For all patients on NHS repeat prescriptions our delivery is completely free however for patients on private prescriptions or using our online store delivery is charged as follows:

Delivery Methods   Express Delivery   Royal Mail Tracked 24hr
Under £40   £6.25   £3.45
Over £40   FREE   FREE
NHS Prescription   FREE   FREE

Return

 

All pharmacy medicines are non-refundable due to health and safety unless the product is faulty
or broken.

– Please note: Make sure the item is unused and returned with the original packaging
complete within 28 days.
– Return refunds will take up to 28 days to clear
– Please, contact us by email or telephone to arrange your free collection.

 

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